Customer Service Representative - Cigna Healthcare - Remote

The UM CSR is responsible for the coordination and collaboration of provider phone calls related to pre-treatment review status and Case Management call coordination. The UM CSR will perform all customer service-related duties of the ACM team related to service/authorization requests and Case Management call coordination, responding promptly to all calls. ESSENTIAL JOB FUNCTIONS: Answers telephone calls pertaining to pre-treatment review status Answers telephone calls pertaining to Case Manag…